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EURASIA
WINS TOP HONG KONG MANAGEMENT ASSOCIATION QUALITY AWARD
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Eurasia's President and Group Managing
Director Mr. Rajaish Bajpaee receiving the Award from
the Financial Secretary of Hong Kong Special Administrative
Region and the Honorable Chairman of the Hong Kong Management
Association Dr. David K.P Li.
For
more information about HKMA, please visit http://www.hkma.org.hk
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Eurasia
has once again proved its right to be called a total quality
ship management company by being named overall winner
of the highly prestigious Hong Kong Management Association
Quality Award.
The
Hong Kong-based shipmanager beat over 20 business rivals
across a number of different industrial sectors to win
the title, which is based on the American Malcolm Baldrige
National Quality Award judging criteria, and is the Hong
Kong equivalent to the Japanese Deming Prize and the European
Quality Award.
First
launched in 1991, The Hong Kong Management Association
seeks to reward such dedication with its annual Quality
Award. The purpose of the award is not just to reward
commitment in an age of change, but also to bring public
recognition to those organisations that have achieved
outstanding standards of quality and made a lasting commitment
to the process of quality management.
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A
board of eight examiners, themselves veteran quality practitioners,
and a panel of six judges, made up of senior executives from
major companies in Hong Kong, assessed Eurasia on seven categories:
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Leadership
(which examines how senior executives guide the organisation
and how it addresses its responsibilities to the public)
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Strategic
Planning (how an organisation develops, deploys and
measures its strategic objectives and action plans)
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Customer
and Market Focus (how an organisation determines and
meets the requirements and expectations of its customers
and markets);
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Information
and Analysis (which examines the management, effective
use, and analysis of data and information to support key
organisation processes and the organisation's performance
management system)
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Human
Resource Focus (how an organisation helps its workforce
develop its full potential in alignment with the organisation's
overall objectives and action plans)
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Process
Management (which examines aspects of how production/delivery
and support processes are designed, managed, and improved)
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Business
Results (a major category which assesses the organisation's
performance and improvement in its key business areas:
customer satisfaction, financial and marketplace performance,
human resources, supplier and partner performance, and
operational performance. The category also examines how
the organisation performs relative to its competitors).
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A
delighted Rajaish Bajpaee, president and group managing director
of Eurasia, said he was surprised to win the top award especially
considering the size and quality of the companies competing
for the prize.
"We
put Eurasia forward for the award because we wanted to test
how effective our five year long total quality management initiatives
have been in delivering the quality service we pledge to our
principals and ultimately to their customers as well. We were
pleasantly surprised to find out we had won the top award,"
he said.
Emphasising
the importance of continually benchmarking Eurasia by looking
at best practice outside the shipping box, Mr Bajpaee said that
by winning the award, Eurasia set itself apart from many of
its competitors who were consistently inward looking in their
approach to their business.
He
added: "Most ship management companies spend all their
time focusing on regulation of the industry and sometimes forget
to acknowledge the needs of the customer and the customer's
customer. We want to give our customers the solution they need
before they ask for it."
Asked
what the award meant to Eurasia and its customers, Mr Bajpaee
said: "Essentially it is the difference between a customer
working with a small collection of competent people and a company
with a recognised framework of professional staff and management
process. Effectively a company whose management processes are
so robust that it can turn its hand successfully to anything."
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